At Smart Life Templates, we want to provide a simple, clear and professional experience. This policy explains the refund conditions that apply to our digital products.
Important: our products are digital content delivered after payment. Once access to the template or PDF file has been sent, the purchase is considered final.
1. Nature of Our Products
Smart Life Templates sells digital products, including Google Sheets templates and printable PDF files. No physical product is shipped.
2. Digital Delivery
After payment confirmation, access to the purchased product is sent by email to the address provided during checkout.
Depending on the product purchased, you may receive a link to a Google Sheets template, a printable PDF pack, or another digital file.
3. No Refund After Delivery
Due to the digital nature of our products, we do not offer refunds once the access link has been sent or the file has been made available.
This helps protect digital content that can be viewed, copied, or downloaded immediately after purchase.
4. Product Access Issue
If you do not receive your delivery email after your purchase, please check first:
- Your inbox
- Your spam or junk folder
- Your promotions tab
- The email address used during payment
5. Support in Case of a Problem
If you have trouble accessing your template or PDF pack, contact us with your name, email address, and order details.
We will do what is necessary to resend access to the purchased product as soon as possible.
6. Special Cases
A refund may be reviewed only in certain exceptional cases, such as:
- A duplicate payment made by mistake
- A product not delivered despite several contact attempts
- A technical error completely preventing access to the product
7. Support Request
All requests must be sent to our contact email address. Please include as much information as possible to help us process your request.
8. Contact
For any questions about your order or this refund policy, contact us here:
Email: [email protected]